For some reason every now and again when a new toner is installed in the Brother MFCL2720DW or MFCL2740DW the reset switch isn’t triggered and the toner counter doesn’t get reset. The following is a manual reset for your printer that you can use to reset the counter.
- Open the front cover of your Brother MFC laser printer where you can access its toner cartridge.
- Press and hold the Hash (#) button for about 5 seconds to see the toner menu on the screen.
- Select the toner you need to reset ( For the TN2345 use TNR-HC or for the TN2315 use TNR-STD-A.).
- Select YES to reset.
- Close the front cover.
- DONE.
Please leave a comment if you find this guide useful or there is anything I can add to it to make it easier to follow.
the keypad with the #-mark does not light up, so I cannot apply the direction given above. can you help me out?
Correct – The # will not light up but you can push it anyway. Note the front/toner does have to be open.
Thanks. I have tried your suggestion, but unfortunately this does not work. As there are no tactile buttons, I can only press where the #button should be. However I guess that this hidden button only works when it lits up.
The buttons do work when not lit up. What model is your printer?
Having the same issue as koeno. Won’t recognize me pressing the #. Have the Brother MFC-L2720DW
Hi Shulessjo Things to note – Be sure to have the front cover OPEN (the one to access the toner/drum) and make sure to press the hash or pound key for at least 5 seconds(till the reset menu pops up).
Please let me know how you get on.
You will have to remember where the # key is from when it is lit up. (from memory going to the fax option will light up the keyboard).
Thank you very much. I wasn’t even close to 1200 pages printed when it locked me out and said replace toner. The reset worked great for my MFC-L2470DW printer with the TN-630 cartridge. The test print was of great quality so not sure why it said to replace the toner. I will be interested to see how many pages I get after this reset. Thanks again for the information. – Brad (Canada)
I have the MFC-L2740DW with TN-630 and was wondering which reset to press? There are plenty of options none of which are listed here. what did you do?
The trick not mentioned is to press the detail button if you see that at the top of the screen at the right, next to “Cover is open” message. Press the details, then hold the # and it worked for my MFC-L2720DW thank you!
You are a legend…thank you!
YUP HAD THE SAME PROBLEM THIS WORKED FOR ME TOO
THANKS!!
What reset button do i click for the TN-660?
You didnt say which one i should click for that one.
Hi Cheyenne
The TN660 is not a valid NZ or AUS cartridge so this guide doesnt cover that range. Sorry
Found this info
For the TN-630 use STD or Standard reset
For the TN-660 use HC or High Capacity reset.
Yes Matt, this is correct. Those who have gotten this far have to select the type of toner that they have installed. I have a “High Capacity” toner so selected TN-660 HC.
Thanks again Matt!
Is there a trick to reset the toner message on a Brother
MFC-L2730DW?
I believe it is a newer model.
Can’t find a fix anywhere.
Thx,
Rory
Hi Rory
Sorry the MFC-2730DW is not a New Zealand model and I don’t know of a reset for it.
If you find an answer for this let me know – I have the same printer!
same issue
have a mfc-L2710dw with the original toner and it say replace toner and I press all buttons already and tried as stated on web sites and nothing seems to work and it still got good prints,
Hi Joe That model is not part of the New Zealand range so I don’t have any info for that one
I still can’t reset my BrotherDCP-L2520DW Replace Toner message
sorry, this reset is not for that model.
Once I got to the menu, I didn’t know which one to reset, so I reset all of the options. Seems to work. Thank you for the # info.
Hi, Do you have a reset for MFC L2713DW, i’m in Australia.
I have done the reset drum of up & OK but can’t get to a toner reset.
The toner cartridge has a chip aswell.
Hi Abby
Not sure on that series. At this point I don’t have any idea what the new chip series is going to behave like.
Sorry I couldn’t help.
Hi! I have the exactly same model brother printer as yours! And I also encounter the same issue. Did you fix that issue?
Worked great for me even though it seemed to take a little longer than 5 seconds pressing where the hash mark was not lit up. And I used the tip that the menu would be found under “Details” on the screen. Thanks much, I desperately needed to continue printing late at night! MFCL2740DW
For the MFC-L2730DW the toner reset is as follows:
1- Open toner/drum cover
2- Press (do not hold) the back arrow and the Red Cross at the same time.
3- Press only the back arrow very quickly after.
4- Select TNR-STD
5- Press yes
6- Bob’s your uncle
Thanks Shaun – I have the MFC-L2730DW – but tried your fix…. unfortunately didn’t do anything.
Any other hints?
This worked on my MFC-L2710DW
A massive “thank you” from Italy!
Worked for me on MFC-L2713DW in Australia too. Cheers
Many many thanks for this.
For clarity though. On the L2713DW
Press the clear and red stop button. Then press clear button to show the menus with the door open.
Took a couple of tries but worked like a charm! Thank you!
Shaun – I got it!! Thanks.
Hint – make sure display is Lit Up before opening cover – then it works!!
I have a brother mfc-l2723DW printer , but Can’t reset the toner counter. Printer continues to display NO TONER, but the toner cartilage is full. Can any one help
sorry the above entry should read MFC_L2713DW printer.Thanks
Just used this to reset with tn 660 – choice of the HC worked perfectly
NOTE: If you can’t get it to recognize the pressing of the # button be sure you have upgraded to the most recent firmware. That was the issue I was running into. I also used a piece of scotch tape to mark the location of the # button since it is not always lit up.
The original post here refers to the situation where changing the toner cartridge didn’t automatically reset the toner counter, which it is supposed to do, and the advice given for this situation is excellent. However, it seems a lot of the commenters here just had the same irritation that I have had, in which the printer thinks the toner is too low to print any more even though the print quality is still very acceptable, and it refuses to print.
In this case, there’s a more straightforward solution which I have used successfully on two models: MFC-7860DW and MFC-L2740DW. I’m in Canada, not New Zealand, but I imagine these models are the same there. Also, I expect this would apply to some other models too.
The solution in this case is just to change a general setting called in the documentation “Continue Mode”. Look for it in your printer manual. The general instruction is to use the menus on the control panel (the details vary) to go the printer’s General Setup. Look for a setting there called Replace Toner, and choose the Continue option.
Your printer should then print without complaint until it determines the toner really is ended.
Nothing happened. Menu didn’t come up
would not work,, I powered down printer then up again, worked first time
I am unable to reset”Replace Toner” message. I have MFC-2720DW Brother laserjet All in One prinetr.
I am so grateful for your info for a re-set. I was sure I’d not done enough copies to warrant a new toner cartridge. It’s up and running again.
SB